Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Seller also should have dropped the sale through Stubhub but that opens him/her up to a penalty for not fufilling the sale. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Unfortunately, fake StubHub tickets happen, as I learned at Kaskades Pier 94 concert Saturday night. I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Tickets is not the same when i go to ticketmasters, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Re: Refund? We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. I agree to Money's. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. No big deal, I know they use 3rd parties sometimes. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. There are no exceptions ever on postponed events: I recommended reaching out to the venue and pushing for an official cancellation or reschedule date 1 Reply mpipmpip 1 yr. ago Oct fifth is last day for what? I reached out to AXS and they said talk to StubHub. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the companys motion to compel arbitration in a refund class action by people who bought tickets to cancelled Major League Baseball games because plaintiffs public injunction claim actually would have conferred no public benefit. Personal Loans can provide financial relief during an emergency. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Whenever an event is canceled and is not rescheduled, you will get a full refund that should include all fees, even the ones referring to shipping and handling. Describe your scenario and include any supporting evidence. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. In any case where a seller fails to provide valid tickets, we hold them 100% liable.. Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. StubHubs terms of service include a provision requiring individual arbitration of consumer claims, but Gilliam ruled that the company cannot enforce the provision for claims under California law because of state supreme court precedent from 2017s McGill v. Citibank NA. The corporate pushback has not escaped the attention of the 9th Circuit. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, dont leave or buy a last minute ticket without calling StubHub first. The family was offered a full refund including a $200 voucher for their next ticket purchase but are out the hotel money and the family still doesn't know what happened to their original tickets and are beyond frustrated. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Original review: April 16, 2023. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Last Updated on September 16, 2021 by Dave Clark, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes. Events postponed or rescheduled won't be refunded, Fowlks said. Had a concert canceled because of COVID-19? So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Go to StubHub Refund Policy Purchase Policy - All sales are final and refunds are only allowed in limited circumstances, as explained in this section below on canceled and postponed events. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. The independent blog of New York University. All Rights Reserved. StubHub Return Policy [Quick Information]. Privacy Policy. The original purchase has aged off my account history. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. StubHub will contact you as soon as possible. Enjoy! If it is postponed/rescheduled, the tickets are still valid. If these are not available, you will likely get a full refund. Thanks. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. StubHub will contact you as soon as possible. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. The California justices held in McGill that the Federal Arbitration Act does not pre-empt state laws that allow plaintiffs to seek a public injunction to prohibit unlawful acts that threaten future injury to the general public. The 9th U.S Circuit Court of Appeals subsequently endorsed the so-called McGill rule in 2019s Blair v. Rent-A-Center Inc. or Did you buy an excessive amount of tickets? See here for a complete list of exchanges and delays. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Our Standards: The Thomson Reuters Trust Principles. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Before purchasing tickets, carefully review your event and seat selection. Learn more about how we make money. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. On that front, things played out almost laughably on Saturday. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. I reached out to Stubhub and they said since the event already happened, yesterday, there's nothing they can do. For more information, read. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. Listings are removed without . In combination, the two rulings mean that if corporations try to impose arbitration provisions that effectively bar public injunctive relief, courts will find them invalid. The Supreme Court denied the two petitions last year, but the issue is once again before the justices, this time in a petition by Fast Auto Loans Inc. (Another petition challenging the McGill rule was filed by HRB Tax Group Inc, but the company since asked the Supreme Court to delay action pending developments in the underlying California litigation.) Leonard of Los Angeles, CA Verified Reviewer. Is there any way I can confirm that my Stubhub QR codes are still good? We also share information about your use of our site with our social media, advertising and analytics partners. Receive a coupon for 120 percent of your original purchase*. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Their customer service number is 8667882482. Go with that one and theyll connect you with a representative. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. However, StubHub offers a refund. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. For more information, please see our WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. NewsletterDollar ScholarStill learning the basics of personal finance? It is possible to request a refund on a purchased StubHub ticket manually. Required fields are marked *. Customerscomplained to the media andfiled lawsuits. Read the full policy. Help us improve this article with your feedback. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. 7 calle 1, Suite 204 I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. A Huge IRS Overhaul Could Make Filing Your Taxes Much Easier, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. McGill does not apply where individuals seek monetary relief disguised as a public injunction, StubHub said. StubHub stopped guaranteeing cash refunds. StubHub only delivers earnings to sellers after the show has taken place. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. That is a great question. OK, I think this show has been rescheduled to September 7, 2022. Like most customer service numbers, their automated system is exhaustive, but eventually youll get the existing orders option and then the general questions option. The . Call +1 (866) 788-2482 with all the details about the purchase. US and Canada 1.866.788.2482 Toll free. StubHubs return policy is called the FanProtect Guarantee. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. StubHub itself admitted no wrongdoing in the settlement. this link is to an external site that may or may not meet accessibility guidelines. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. From that StubHub wallet page you can request a refund instead of keeping the credit. Colorado Attorney General Phil Weiser joined nine other . ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Factbox: Why are Hollywood writers threatening to strike? The refund will typically process within 5 to 8 business days. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Would love to hear if anyone has had success getting a refund from Stubhub. Postponed events may not be eligible for refunds. This settlement ensures that consumers will receive the refunds that they are entitled to.. Many events this past month were canceled. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. We will process the refund to your original payment method within 5 days. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. No. However, there are some cases where StubHub may give you a refund, or even replacement tickets. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets . Reuters, the news and media division of Thomson Reuters, is the worlds largest multimedia news provider, reaching billions of people worldwide every day. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? Screen for heightened risk individual and entities globally to help uncover hidden risks in business relationships and human networks. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets never appeared in my AXS account. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Gilliam agreed in Mondays ruling. Plaintiffs werent really after an injunction to protect the general public from future injury, the company argued in its motion to compel arbitration. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Dorado, PR 00646, Metro Office Park Fast Auto told the justices that in the wake of McGill, California courts have adopted such a loose definition for a public injunction that hundreds of companies are now facing non-arbitrable claims, subverting the whole point of their mandatory arbitration agreements with consumers. Furthermore, If you have any questions, please do not hesitate to contact us. Guaynabo, PR 00968, By clicking "Continue" I agree to receive newsletters and promotions from Money and its partners. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. They're upset StubHub is refusing. The California Supreme Courts McGill decision, he said, addressed a public injunction claim quite similar to the claim against StubHub, calling for a prohibition on allegedly deceptive advertising. Reply anytime to let us know how we can improve. Under normal circumstances, these processes are manageable. The StubHub case is a good example of how McGill has empowered plaintiffs to push for class litigation. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC *It should also be noted that on StubHub's own forum, I noticed two other posts about refunds taking longer than 120 days, but those were both quickly deleted. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. The U.S. Supreme Court hasnt set a conference date on the Fast Auto petition for certiorari, even though briefing in the case is complete. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers . Call us during our business hours. NYU Local editor in chief, aspiring dolphin trainer. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. All Rights Reserved. StubHub Refund Policy - When The Event Is Postponed Or Canceled. Cookie Notice Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. StubHub, in its sole discretion, will determine when an event has been cancelled. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Explain your scenario, and provide any applicable evidence. How Can I Request a Refund for a StubHub Ticket? The class complaint sought a public injunction to require StubHub to honor the full cash refund policy or to conduct an advertising campaign to notify consumers that it is not actually promising full refunds to all customers. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. When this happens, you will be notified by StubHub that the event was canceled and they will let you know how to . 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. We may be compensated if you click this ad. Depending on where you live and how you got the tickets, you may be due a cash refund. No big deal, I know they use 3rd parties sometimes. follow the steps below. Scan this QR code to download the app now. We just sent you a welcome email. Ads by Money. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Tickets were either never delivered or arrived late. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. When deciding whether to go through the Ticketmaster resale vs StubHub resale process, the policies and protections offered by the platforms are important to consider. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Login to add posts to your read later list, Event Ticketing Resources For Secondary and Primary, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Still learning the basics of personal finance? Stubhub does not accept returns. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Click here to explore your options! The company blamed the difficulty of recouping from sellers during the pandemic. Is that true? Let us teach you the major money lessons you NEED to know. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Alison Frankel has covered high-stakes commercial litigation as a columnist for Reuters since 2011. Your email address will not be published. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . Offers may be subject to change without notice. California seems, at the moment, to be confounding the high court. If you sold a Taylor Swift Eras Tour ticket in late 2022, for example, you won't receive the funds until after the concert date in 2023. From that StubHub wallet page you can request a refund instead of keeping the credit. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Others were postponed. Yes Needless to say, this concert never happened. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance."
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