There no other option in my city. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. When youre responsible for return shipping, you can choose from a number of options in the return request form. Other ways to send the item back. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Wait for the package to be returned. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. I've received the damaged fishing rod from USand started the return process. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. We recommend using a tracked service for return shipping. In the message section of the return, write to the seller. Return an item with alternative shipping arrangements. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. Since the seller is from China, they have to send you the funds to pay for the return shipping. 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I'd create a "paper" trail. Try contacting one of these (Facebook allows more keystrokes). What happens if the buyer refuses to pay for return shipping? State in your message that you are both in Canada. If youprefer, you can provide the buyer with another method of returning the item. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. Death certificates show that you died. This is normally 3 full business days. Hopefully I won't have to do a chargeback. The seller is correct that they can't issue a label for International shipping. To create a shipping label with FedEx, follows these steps: 1. Now I'm supposed to send items back. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. Contact the seller for a return shipping label. Typically shipping software is used to create return shipping labels. The seller is responsible for paying the return postage, this is their problem, not yours. "The seller was in China and wants me to send it to some UK address (probably a reshipping service). United Parcel Service of America, Inc. All rights reserved. Since you're both in Canada the seller could go to PayPal.com/shipnow and set up a label from you to their location as a pdf and then send it to you through the case in a message or by email. I contacted the seller and they said that ebay will pay me once I send the item back since they froze the money. Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. 10:09 AM, If you are in the Resolution Center process, you may be in the waiting period wherein eBay allows to the Seller to come up with a solution. ", So I asked the seller for a shipping label and he says "i cannot make a shipping label as it would not let me i'm not sure of your location since it didn't let me-- after i receive the items back i will certainly paypal u the extra money". By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If the seller won't send you the funds to return the DVD, return to the case on day 4 and ask Ebay to step in. Now there is a message from the seller that they can't send a return shipping label. An agent I spoke with last week had mentioned that he'd sent an automated email to the seller asking him to send me a return shipping label by May 17 and to call back on May 18 to close the case if the seller still didn't respond. When the buyer is returning the item to you, the cost of the label will be charged to youraccount once its scanned by the carrier. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In response to femmefan1946. Copyright 1995-2021 eBay Inc. All Rights Reserved. Select your carrier and enter the tracking number. For items that have a total cost of $750 or more, signature confirmation is required. and send return shipping labels from one interface. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any . As mentioned, you can ask eBay to step in on day 4. Says he will only "refund upon receipt". Sometimes, it just doesnt work. I was under the impression that according to eBay policy, the seller has to provide the label . The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. You can chat with other members about anything to do with buying on eBay. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. My problem now is that there is no option to get eBayinvolved. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. They said to ask the seller to buy a label for me on USPS.com and then attach the image of the label to the Ebay case & then I can print it from there. You may also print a return shipping label to mail it to your customer. - edited These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Do you back your Paypal account with a credit card? If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? If you dont have one, you can order supplies online or buy one at The UPS Store. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Welcome to the Returns board! Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any web browser up to 24 hours from receipt. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" If you dont ship the item back by that date, we may close your request and you will not receive a refund. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. You have 21 days from the date you opened the return to ask eBay to step in. Just keep it in mind. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. If there's still no resolution, I'll try those two links you sent. What happens if the item is damaged while it's being returned? In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Heres how to send your own label from the View return details section: Language barriers may make it difficult to purchase an international return label. I started a return which the seller accepted but I got this message. Return shipping labels feature the customers address in the From field; the sellers address in the To field; and applicable postage. Where they're incorrect is saying eBay can. 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Welcome to the Shipping board! Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. I requested a return, and the seller agreed to this. I'm in Prague". If the seller is responsible for return shipping, its important that they cover the costs. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. 297 likes, 1 comments - Lux918 (@lux918llc) on Instagram: "Hate to have to clarify the situation with this one upset individual who decided to publicly post." Contact the seller for a return shipping label. The return shipping label feature is available for all domestic USPS mailclasses. If they don't, return to the case on day 4 and ask Ebay to step in. I'm nto trying to scam anybody. Thanks! I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. Return shipping costs when you use an . For more information, please see our zip code are eligible for Free Returns. we'll use this information to improve our online Help. Depending on the reason for return." If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. I tried suggestions from websites to get around this message, but I was not successful. Copyright 1995-2023 eBay Inc. All Rights Reserved. Privacy Policy. That is starting to make more sense now. So you have an open Dispute for Not As Described, the seller has been told to send you a Return Shipping Label and has not. returns, This isn't the information I was looking for. Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Click on Send an eBay Shipping Label. Make sure you know what you can ship and what you cant to avoid delays and fines. It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. Return shipping labels normally do not have a mailing deadline. Customer Service reps have a quota and will say anything to get you off the phone. Returns happen. 772515155830 232a5c42-11c5-4be7 . Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. item return, "seller can't send a return shipping label", "THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" your return. Typically shipping software is used to create return shipping labels. an eBay return shipping label won't be available. If they agree, youneed to send funds to cover the cost. When I get a return as a seller on the items where "the . Welcome to the Buying board! . Select Create return label under the original shipping label number on the order. moment, Oh, Ship! . "The seller can't send a return shipping label". They were very helpful but said I would need to wait until the 30th. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. Since you your return was accepted and you have until 3/21 to ship the item back, contact customer service on 3/20 and let them know the seller hasnt paid for return shipping yet. Cookie Notice When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label. - edited Help for buyers and sellers. At that point it's most likely that eBay will just issue the refund, and the item will be yours to keep, donate, or dispose of as you see fit. Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. What should I do in this case? Simply print the label on normal paper and tape it to the package.
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